Welcome to the Updated Clark Avenue website
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Patient Diabetes Survey 2019/20
If you would like to complete our access survey please click here
We are now able to record incoming and outgoing phone calls for training and quality purposes.
New Partnership Team Line Up
You will all be aware that the end of August 2018, saw Dr John King retire from Clark Avenue Surgery. In September 2018, Dr Alison Whyte joined Dr Gareth Oelmann and Dr Bryan Hughes in Partnership. In January 2019, Dr Michael Carnell also became a Partner. Both Dr Whyte and Carnell were both trainees at the surgery prior to becoming salaried members of the team. Welcome to the Partnership team!!
Updates to our phone system
Twelve months ago we installed a new phone system to help deal with the increasing demand on our phone lines. There has been a mixed reaction from our patients.
The biggest criticism we have received is the length of time it takes for the call to enter the queue to be answered by the Reception team. We have listened to this feedback and have made some changes in order to ensure a more prompt delivery into the queue. We hope that you will find this change a positive one.
We will continue to make changes and respond to feedback.
Finalist in South Wales Argus Health and Care Awards 2017
We are pleased to announce that we were shortlisted for the 'GP Practice of the Year' award. This award is voted for by patients and came as a nice surprise. We attended the event with some of our staff on Thursday 19th October 2017. Although we did not win, to be one of three practices to be shortlisted out of over eighty practices in Gwent - we were very pleased and proud. Thank you to those of you who voted for us.
New Direct Access Physio
Did you know you could go straight to see a physiotherapist for NHS assessment without seeing you GP first?Please click Direct Access Physio Information Leaflet for further details.
You can download the self-referral form below -
Direct Access Physio Referral Form
New Dementia Roadmap
Are you or anyone you know and care for suffering from dementia. There is now a new Dementia Road Map. Please click this link to read more
My Health Online now available at Clark Avenue
You can use the Online service to book & cancel appointments, order repeat prescriptions and send forms to the practice.
Use this link enter the My Health Online pages.
To get access to all the My Health Online features you will need to be aged 16 years or over, and you will need a PIN and Access ID. To get these, visit your practice with photographic identification (such as a driver license or passport) and ask to be registered for My Health Online. The practice will give you your PIN and Access ID. Go to the My Health Online website. On the login page, click Create an account (this will be renamed to Registration in the future) and enter these details when asked. The system will guide you through the process of setting up a My Health Online account
Direct email correspondence to the surgery is not secure and therefore confidentiality cannot be guaranteed - We will not be able to answer any such contacts.
'On the Day' morning appointments
In addition to being able to come to the surgery to book a same day appointment you can book online. At 8am (the same time that our doors to the surgery open) Monday to Friday a number of appointments are released for booking via our online service.
My Health Text now available at Clark Avenue
Receive Free appointment Reminders - You can now receive appointment reminders for certain clinics and health information via text. Please hand in your mobile number to the surgery reception desk. There is no charge to you the patient for text messages sent to your mobile from the surgery. If you wish to stop receiving text messages from the surgery at any point please contact the surgery to opt out.
This vaccination protects against meningitis and septicaemia caused by meningococcal groups A, C, W and Y. All patients age 17 and 18 born between 1/9/1996 and 31/8/1997 will be sent an appointment. The vaccination is also offered to new university entrants up to 25 years of age, and these patients should please contact the Practice Nurse to arrnge an appointment.